We always aim to make sure our customers love our products, but if you have a change of mind, we’re happy to help to exchange or return your piece. Please email us directly at firstname.lastname@example.org and we’ll take you through the process.
We accept returns of unused items in their original condition and packaging within 14 days from date of purchase, provided that it has not been personalised. Personalised and sale items cannot be exchanged or returned.
All postal fees, duties and taxes for returns are to be paid by the customer.
Each Rever product is carefully handcrafted and thoroughly checked in-house to maintain intricacy in detail. If a rare defect is discovered in your piece, we sincerely apologise and will work towards restoring the minor workmanship error or replacing a new piece for you. A refund will be made if we are unable to replace your piece.
Rever pieces are constructed with full grain, supple leathers that are minimally treated to maintain it's natural finish. As such, natural occurrences of grain and shade variances in each hide are traits of quality leathers and not treated as defects.